Returns Policy

 

What is your return/exchange policy?

We understand that sometimes things don’t work out. Whether you need a different size or something is not exactly to your liking, you can request a return or exchange up to 10 days after your order was received.

However, all returns must be unwashed, unworn, undamaged and returned in original condition (that’s an un-torn bag, hygiene sticker & tag attached). All returns are subject to a $10 return fee deducted from your refund amount. All Web Special sale items are final and cannot be returned.

You can start your return or exchange by logging into your account HERE. Alternatively, you can email us at hello@lumaractive.com should you have any questions or need assistance starting your return.

Can I return an order Internationally?

Sure! You can request a return or exchange up to 10 days after your order was received. All returns must be unwashed, unworn, undamaged and returned in original condition (that’s an un-torn bag, hygiene sticker & tag attached).

International customers are responsible for return shipping. Note, we do not offer direct exchanges and duties, taxes, and shipping fees are non-refundable. Please email hello@lumaractive.com to get started with an international return.